When we refund
- You were charged twice for the same plan.
- You paid but your plan was not activated and we could not fix it within 2 working days.
- The service was unavailable for an extended period during your plan.
When we do not refund
Because AI usage costs are incurred as soon as you use the tools, we do not refund a plan after its AI tools have been used, except where the law requires it.
Expert reviews
If we cannot complete a paid expert review, we refund it in full.
How to ask
Email support@grantpilot.com.ng with your payment reference. We reply within 2 working days and refunds go back through Paystack to the original payment method.
